Courier Delivery

Shipping Information

• We ship orders via SPX Express, delivery is cover within West Malaysia
• The estimated delivery time is 2–3 working days, depending on the delivery location and courier conditions.
• Please note that the estimated delivery time is provided by the courier and cannot be guaranteed, as delays may occur due to weather, traffic, operational issues, or other circumstances beyond our control.
• Once the parcel has been handed over to the courier, delivery is handled by the courier company. We will provide the necessary assistance should any delivery-related issue arise.

Packaging & Transit Damage

We take reasonable measures to carefully package and protect every bouquet before shipment. However, parcels may occasionally be affected by external handling, impact, compression, water exposure, or other circumstances during transit.

If your bouquet appears to have been damaged during delivery, please contact us within 24 hours of receiving the parcel.

Evidence Required

To help us assess the condition of the parcel upon arrival and, where applicable, support a courier damage claim, customers are strongly advised to record a continuous unboxing video.

The video should:

1. Begin with the unopened parcel.
2. Clearly show the condition of the outer packaging.
3. Show any visible dents, tears, crushing, water damage, or other abnormalities.
4. Show the opening of the parcel.
5. Show the internal packaging and protective materials.
6. Continue until the bouquet has been completely removed and inspected.

Please also provide clear photographs of:

• The outer parcel
• Any visible damage to the packaging
• The internal packaging
• The bouquet as a whole
• Any damaged areas

If an unboxing video is unavailable, we may request additional photographs, videos, or other supporting evidence before determining the appropriate resolution.

The absence of an unboxing video does not automatically determine the outcome of a claim. However, insufficient evidence may make it difficult for us to verify when or how the damage occurred.

Please Keep All Packaging

If damage is discovered, please do not discard, repair, alter, or dispose of the damaged item or its original packaging until the claim has been reviewed and resolved.

The original parcel, packaging materials, and damaged item may be required as evidence for a courier damage claim.

Important Note

While we carefully prepare and package every order before shipment, we cannot fully control how a parcel is handled once it has been handed over to the courier. We therefore strongly recommend recording a continuous unboxing video immediately upon receiving your parcel, especially for fragile or delicate flower arrangements.